Beta Private Cloud exams from MMS not showing on MCP transcript

A few month ago I came across Kevin Holman’s blog post on checking the status of the Private Cloud beta exams I took at MMS (71-246 Monitoring and Operating a Private Cloud with System Center 2012 & 71-247 Configuring and Deploying a Private Cloud with System Center 2012) and to my excitement I passed both (I was NOT dancing around my house in celebration :D). All I needed then was an MCSA: Windows Server 2008 and I’d have my MCSE: Private Cloud certification! So I’ve been hitting the books the past few months and taking practice exams in order to prep for my MCSA: Windows Server 2008 exams. (70-640, 70-642, and finally today passing 70-646!) All the hard work, late nights, spousal complaints (love ya dear), and early mornings on my aggressive schedule paid off.

But wait, my two Private Cloud beta exams are still not showing up on the damn MCP site! It’s been over four months! I need support! I don’t really like to call into support (even though sometimes it’s usually faster) and ended up using the MCP site’s chat feature in the support section, see our exchanges below…

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Juned: Hi Stephen,

Juned: Thank you for contacting Microsoft. My name is Juned. Please give me a moment while I review your question.

Stephen Leuthold: Hi

Juned: If I understand you correctly your two exams are missing from your transcript.

Stephen Leuthold: 071-247 and 071-246 are not showing on my transcript. However four months ago I passed the exams (shows on Prometric as passed).

Juned: Thank you for the information, please give me a moment.

Juned: Do you have exam registration id or exam confirmation number for the missing exams?

Stephen Leuthold: Yes

Stephen Leuthold: 071-247 is …………..

Stephen Leuthold: 071-246 is …………..

Juned: Thank you for the information, It would be my pleasure to assist you with it.

Juned: Please give me a moment.

Juned: I regret to inform you that I am unable to locate your exam details in our database.

Stephen Leuthold: They were beta exams at the time.

Juned: It seems that we have not received your exam data from the testing vendor.

Stephen Leuthold: So, how do we proceed from here?

Juned: Yes, I have checked that exam went live on June 11, 2012.

Juned: As we have not received your exam data from the testing vendor. I would request you to send us the scanned copy of the exam score report via email at [email protected] including your MC ID and Name to escalate this issue.

Juned: In order to obtain the score report for the exam you may contact Prometric testing center.

Stephen Leuthold: Microsoft can’t handle all that for me?

Juned: You can contact Prometric at:

Juned: Prometric:

Juned: Phone: 1-800-755-3926 (USA)

Juned: Email: [email protected]

Stephen Leuthold: So once I email the MCPhelp email how long will it take to show up on my transcript?

Juned: Once we get the details your exam would be update within 3-5 business days.

Stephen Leuthold: ok

Juned: Is there anything else apart from this I can help you with?

Stephen Leuthold: No, thank you.

Juned: You are welcome and I really apologize for the inconvenience caused to you.

Juned: Thank you for contacting Microsoft Certification Chat Support.

Juned: Have a great day ahead.

I called the Prometric number the support technician gave me and had to wait for their 5 minute disclaimer (keep reading I’ll save you the grief). After that and navigating the selections I was connected to a support technician, now at Prometric. I gave her my testing ID “sr#######…”, verified my information and she confirmed that I did indeed pass the exams. She said that they will submit my score report to Microsoft and it would take 7-10 business days for them to receive it. I insisted that I’ve been waiting for over four months and really wanted to have my shiny MCSE: Private Cloud certification sooner than later. The nice lady talked to her supervisor and escalated me to their Candidate Care department at +1 (800) 775-3926. Before transferring me she gave them all the information so I wouldn’t have to repeat, what a gal! The nice gentleman on the phone said he’d get a ticket in and they should have the information sent to Microsoft within 48 business hours and would give me a call back with a status update in a few days. He offered to go ahead and expedite the exam I passed today too :).

In short, if you are having similar issues with these or other exams call Prometric’s Candidate Care department at +1 (800) 775-3926. I hope this helps out anyone else that experienced the same issue!

 

This entry was posted in Certification, Microsoft, Private Cloud, SCCM, SCOM.

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